How an order works, step by step
Ordering at Silunda takes a couple of minutes and needs no account and no card. Here are the three steps, in the order they happen.
The form: name and mobile
Each product page has a form with two fields: your name and your mobile number. Your country code is already filled in; if the number is from another country, change it in the list.
Pressing the button charges nothing. We only learn that you want that product and get a number to call you on.
The confirmation call
An advisor calls the mobile number you left, usually the same day. Together you go over the product, the quantity, the total price and the delivery address.
That is the moment to ask anything about the product or the delivery. If you change your mind, say so and the order is cancelled right there, free of charge.
Delivery and payment
Once confirmed, the parcel leaves for your address. You pay the delivery rider when it is handed to you: nothing is paid before.
Timing and delivery areas are on the Shipping and payment page.
FAQ
Do I have to create an account?
No. A name and a mobile number are enough to prepare the order.
What if I miss the call?
The advisor tries again. Without that call the order does not ship, so you never receive something you did not confirm.
Can I order for someone else?
Yes. Leave the name and mobile number of the person who will receive the parcel, or your own if you prefer to confirm and give their address on the call.