Privacy and personal data

What is kept when you order

When you send the form we keep the name, the mobile number, the chosen product and the page it was ordered from. The name and number are stored encrypted.

We do not ask for an email, a written postal address or payment details. The address is given by voice on the confirmation call.

How that data is used

It is used to call you, confirm the order and arrange delivery. It is passed to the product's distributor, who makes the call and ships the parcel. It is never sold or used for other companies' advertising.

Counting visits

We measure visits and use of the form with Microsoft Clarity (page views, clicks, scroll depth) to see what to improve in the shop. Clarity may use cookies of its own for this. It never sees the name or mobile number you type: both are masked. There is no advertising and no resale of data behind it.

Google Ads: which ad led to the order

One exception to what this page says about how the data is used and who receives it: when an order follows a click on a Google ad, we tell Google Ads which click led to it and send a hash of the phone number (SHA-256, never the number itself), so the order is counted for that ad. The Google tag (Google Ads) on these pages also measures visits that come from an ad. In the European Economic Area, the United Kingdom and Switzerland, both happen only if cookies are accepted in the banner. Google does not receive the name, and we do not use this data to send advertising.

Seeing or deleting your data

To find out what data we hold about you, correct it or ask for it to be deleted, write to contacto@silunda.com from any address and give the mobile number you used for the order.